WhatsApp AI Assistant, AtlasAI™ Voice Voice Notes and Human Handover

EnvoiSMS.ma's WhatsApp Business API integrates advanced artificial intelligence capabilities designed for the Moroccan market via the proprietary AtlasAI™ engine, combining intelligent automation and seamless human intervention.

1. Automatic transcription of voice notes (AtlasAI™ Voice)

In Morocco, a large part of customers and merchants prefer to send WhatsApp voice messages.

• How ​​it works: When a user sends a voice note (audio/ogg), the audio file is downloaded and instantly transcribed by the proprietary AtlasAI™ Voice model.
• Linguistic support: Smooth transcription in Moroccan Darija (Arabic and Latin characters / Arabizi), French and Arabic.
• Processing: The transcribed text is immediately analyzed by the conversational engine to formulate a suitable interactive response.

2. Multi-turn conversational memory & BANT qualification (AtlasAI™ Conversational Engine)

Unlike classic stateless bots, the EnvoiSMS.ma assistant relies on the AtlasAI™ Conversational Engine:

• Context memory: Temporary sliding memory stored securely to keep the thread of the discussion.
• Multi-tenant BANT Qualification: Continuous analysis of responses to automatically qualify the Budget, Authority, Need and Deadline (BANT) according to your sector profile (Real Estate, Health, Automotive, Education, B2B SaaS).
• Multi-turn understanding: Accurate understanding of follow-up questions without forcing the customer to repeat themselves.

3. Exclusive native WABA integration (No standalone API)

The AtlasAI™ Conversational Engine and AtlasAI™ Voice technologies are natively integrated into the WhatsApp Business API (WABA) gateway and the EnvoiSMS.ma Live Chat inbox:

• They run automatically when receiving incoming messages and media on your connected WhatsApp channels.
• They are not offered as standalone REST API services and cannot be made through independent direct API calls outside of the WhatsApp Business feed.

4. Human handover and automatic silencing (Bot Mute)

Automation does not replace the human commercial relationship:

• Immediate alert: As soon as a prospect types #human, support or clicks on [👨‍💼 Advisor], a priority WhatsApp notification is sent to the advisor with the customer's contact details and a 1-click link to respond to them (wa.me/...).
• Bot Mute: The bot automatically silences itself for 24 hours to avoid any interference with human exchange.
• Control commands:
• #stopbot or #mute: Manually pauses the bot.
• #startbot or #unmute: Reactivates the AI ​​assistant immediately.

5. Continuous Interactive Navigation (Zero Dead-End)

All assistant responses are enhanced with Quick Replies buttons and list menus to allow the prospect to navigate without having to type in text commands.