WhatsApp Self-Service Actions, Balance Consultation and Monitoring

The EnvoiSMS.ma WhatsApp assistant allows customers to perform direct and secure self-service operations from their WhatsApp application, without having to manually log in to the dashboard.

1. Real-time balance consultation (Balance & Account)

Registered users can check their available balance at any time.

• Recognized keywords: balance, my balance, balance, my account, recharge.
• Information returned:
• Email address of the associated customer account.
• Active formula/pack.
• Balance available in real time in MAD and EUR.
• Account status (Active, In verification).
• Quick actions: Direct access buttons to recharge packs and the billing dashboard.

2. Online credit recharges

By responding to the balance inquiry or clicking on [📱 Recharge Packs], the customer receives a direct and secure payment link to recharge their account by bank card (Stripe).

3. Automatic detection of WhatsApp number

The system performs a secure search in the EnvoiSMS.ma database:

• If the WhatsApp number corresponds to an existing customer account, the data is returned instantly.
• If the number is not yet registered, the bot offers a direct registration link with 5 MAD of free test credit.