Never miss a customer call again. Your Voice AI Agent answers on WhatsApp in Darija & French in under 20ms.
Pick up 100% of inbound calls on your official WhatsApp Business number. Cash on Delivery (COD) confirmation, lead qualification, and appointment booking, 24/7.
Experience Kenza & EnvoiSMS Voice AI in Action
Native Moroccan Darija voice processing paired with instant in-chat multimodal actions.
Click to inspect each workflow step:
Kenza · EnvoiSMS Voice AI
+212 708-789095 · Casablanca
End-to-End Encrypted
Sends Native Location Picker button to WhatsApp chat
"باش الـ livreur يوصل عندك نيشان بلا ما يبرزطك ف التيليفون، راني صيفطت ليك دابا واحد البوطون ف الشات ديال WhatsApp. غير كليكي عليه وصيفط ليا لا لوكاليزاسيون ديالك، وغادي توصلنا ف البلاصة."
"So the courier reaches you directly without calls, I just sent a button into your WhatsApp chat to share your location."
Sends Native Location Picker button to WhatsApp chat
Listen Live: Real Atlas Voice Production Clips
Play the authentic Moroccan Darija recordings, dynamic French & English code-switching, and multimodal interactions generated by Atlas.
مرحبا بيك أ سيدي! كنعيت ليك من Atlas Services باش نكونفيرميو la commande ديالك لي دوزتي اليوم. العنوان لي عندنا هو فالدار البيضاء، حدا مرجان كاليفورنيا. واش نقدر نخرج ليك الكولي مع الـ livreur دابا؟
Welcome sir! I'm calling from Atlas Services to confirm your order placed today. The address we have is in Casablanca, next to Marjane California. Can I dispatch the package with the courier now?
باش الـ livreur يوصل عندك نيشان بلا ما يبرزطك ف التيليفون، راني صيفطت ليك دابا واحد البوطون ف الشات ديال WhatsApp. غير كليكي عليه وصيفط ليا لا لوكاليزاسيون ديالك، وغادي توصلنا ف البلاصة.
So the courier reaches you directly without bothering you with calls, I just sent a button into your WhatsApp chat. Just tap it and share your location, and we will receive it immediately.
الدنيا هانية أ سيدي وكون هاني تماما! واش غير حيت مسافر هاد السيمانة ولا الغرض مابقيتيش باغي؟ حيت نقدرو نخبيو ليك الكوموند بنفس الثمن ديال البروموسيون ونجيبوها ليك السيمانة الجاية ملي ترجع، شنو بان ليك؟
No problem at all sir, rest assured! Is it just because you're traveling this week, or do you no longer need the item? Because we can hold the order for you at the promotional price and deliver next week when you return, what do you think?
Absolument Monsieur Naouri, avec grand plaisir ! Votre commande est bien validée pour notre hub de Casablanca. Notre transporteur passera demain matin à dix heures avec votre reçu officiel.
Certainly Mr. Naouri, with great pleasure! Your order has been validated for our Casablanca hub. Our courier will arrive tomorrow morning at 10 AM with your official receipt.
Certainly Mr. Naouri, with great pleasure! Your order has been confirmed for our Casablanca fulfillment hub. Our courier will arrive tomorrow morning at 10 AM with your package and official receipt.
Zero-latency code-switching architecture: when an international or expat client speaks in English, Atlas instantly mirrors into fluent corporate English without restarting the LLM session, preserving order metadata and delivery coordinates.
السلام عليكم، مرحبا بيك فـ Atlas Services. هاد المكالمة مسجلة طبقا لقانون حماية المعطيات الشخصية CNDP. كيف نقدر نعاونك اليوم أ سيدي؟
Peace be upon you, welcome to Atlas Services. This call is recorded in compliance with personal data protection law CNDP. How can I assist you today sir?
مرحبا أ لالة، خودي وقتك كامل وما كاين حتى مشكل، أنا غادي نبقى معاك ف الخط كنتسناك حتى تسالي.
Welcome madam, take all the time you need and no problem at all, I will stay on the line waiting for you until you are ready.
السلام عليكم أ سيدي، معاك سارة من Atlas Services. كنعيت ليك بخصوص لا كوموند ديالك. واش العنوان هو حي النخيل ف كازا؟ واخا، راني صيفطت ليك دابا ميساج ف الواتساب، غير تكليكي على بوطون بارطاجي لا لوكاليزاسيون باش نسيفطو الـ livreur دابا نيت. شكرا بزاف ونهاركم مبروك!
Peace be upon you sir, this is Sara from Atlas Services calling regarding your order. Is the address Palmier district in Casa? Alright, I just sent you a message on WhatsApp, just tap the share location button so we dispatch the courier right now. Thank you very much and have a wonderful day!
Engineered for Morocco’s local logistics and retail realities
Turn every missed phone call into a validated delivery and higher customer lifetime value.
E-commerce & Cash on Delivery (COD)
Stop losing courier deliveries due to unreachable clients. Kenza confirms orders within 60 seconds of checkout, validates local landmarks (« حدا جامع المسيرة », « مور مرجان »), and syncs validated order data live to your store.
Services, Clinics & 24/7 Reception
No more busy tones during peak hours, lunch breaks, or weekends. Kenza answers on the first ring, qualifies the prospect, books the appointment, and forwards clean summaries to your team.
Developers & CPaaS Integration
Trigger automated outbound calls or receive structured JSON webhooks with transcripts and intent classification. Connect Shopify, WooCommerce, YouCan, Dropify, or your custom CRM.
Why EnvoiSMS Voice AI outperforms traditional options
Compare unit cost, 24/7 availability, and Moroccan linguistic fluency against legacy call centers and robotic IVRs.
| Criteria | Traditional Call Center | Legacy IVR (Press 1, Press 2) | EnvoiSMS Voice AI (Kenza) |
|---|---|---|---|
| Availability & Pickup Speed | Business hours only (wait > 3 mins) | Instant but frustrating robotic tree | Instant 24/7 (< 20ms) |
| Darija & Local Dialect Fluency | Good but high human staffing cost | Zero (stiff classical Arabic or French only) | Native (Darija Blanca, Arabizi & French) |
| Live In-Call CPaaS Actions | Manual, prone to human error | Impossible without custom telecom build | Instant (WhatsApp mid-call & real-time webhooks) |
| Unit Cost per Call | 15 to 25 MAD per answered call | Heavy telecom trunk and PBX maintenance | From 0.63 MAD per talk minute |
| Scalability for COD Spikes | Saturates over 20 concurrent calls | Limited by physical SIP channels | Elastic unlimited scale on WhatsApp Cloud |
A voice architecture built specifically for Morocco
The best-in-class components combined to deliver a conversation indistinguishable from a human agent.
High-Definition WhatsApp Voice Calling
Your customers call your official WhatsApp Business number directly. A seamless phone call experience with crystal-clear 48kHz HD audio and sub-20ms latency.
Moroccan Landmark Recognition
The model understands local vernacular (« حدا جامع », « مور مرجان », specific street names) and extracts structured address data.
Natural Bilingual Code-Switching
Switch effortlessly between French and Darija mid-sentence without robotic pauses or confusion.
Imperceptible Latency (< 500ms End-to-End)
Optimized LiveKit WebRTC pipeline, 80ms Silero VAD, and Cartesia Sonic speech generation for human cadence.
Anti-Fusha Dialect Calibration
Tuned specifically to prevent rigid classical Arabic phrasing, maintaining warm, professional Moroccan Darija.
CRM & Webhook Synchronization
Connect Shopify, WooCommerce, YouCan, Dropify, or your custom ERP with real-time webhook payloads.
Make a live WhatsApp test call now
Pick up your phone and dial our official WhatsApp Business number. Kenza will answer you instantly.
curl -X POST "https://api.envoisms.ma/v1/voice/calls" \
-H "Authorization: Bearer $ENVOISMS_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"to": "+212661234567",
"channel": "whatsapp_call",
"agent": "kenza",
"scenario": "cod_confirmation",
"variables": {
"customer_name": "Si Mehdi",
"order_id": "#84920",
"city": "Casablanca",
"amount_mad": 349
},
"in_call_actions": {
"whatsapp_recap": true,
"webhook_url": "https://votre-boutique.ma/webhooks/call-completed"
}
}'High-performance plans built for scale
Transparent corporate billing in Dirhams (MAD) with deductible VAT.
Voice Growth
SMEs & Growing E-commerceIdeal for SMEs and emerging e-commerce brands automating COD order confirmations and customer service.
Voice Scale
The top choice for fast-growing e-commerce brands and delivery fleets processing regular high volume.
Voice Enterprise
Contact Centers & EnterpriseTailored architecture for enterprise customer contact centers requiring bespoke workflows and dedicated capacity.
CNDP Law 09-08 Compliant & Sovereign Moroccan Infrastructure
All voice interactions and customer data are processed in strict accordance with Moroccan data privacy regulations.
Automated Voice Consent
Mandatory CNDP recording notification and AI disclosure played automatically at the start of each call.
End-to-End Encryption
WebRTC SRTP encrypted audio streaming and TLS 1.3 secured API endpoints with dedicated security keys.
Professional Billing in MAD
Detailed corporate tax invoices in Dirhams (MAD) with deductible VAT for your business accounting.
Everything you need to know about Voice AI
Clear answers from our Moroccan telecom and conversational AI engineers.