E-commerce & Logistics Morocco

Anti-Refusal COD: Secure your e-commerce deliveries in Morocco.

In Morocco, 80% to 90% of online shopping is paid Cash on Delivery. Doorstep refusal rates commonly hit 25% to 35%. Discover how automated WhatsApp and SMS confirmation filters fake orders before dispatch.

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Strategic Pillars

Built to deliver performance.

The Real Cost of Delivery Refusals for Moroccan E-Merchants

Every parcel refused at the doorstep incurs two-way shipping fees (typically 35 to 50 MAD), locks up warehouse inventory for 1 to 2 weeks, and severely diminishes digital ad ROI.

Instant Interactive WhatsApp Order Validation

The moment an order is placed on your online store, our platform triggers an official WhatsApp message featuring interactive action buttons: "Confirm Order" and "Cancel". Customers validate in a single tap without entering passwords.

Automated Direct SMS Fallback for Offline Handsets

If the customer lacks active 4G data, our carrier-aware gateway automatically falls back to direct local SMS containing a validation code or quick confirmation link.

Live Order Status Sync with Store and Delivery Fleet

Only orders explicitly confirmed by the buyer transition to "Ready for Dispatch". Your logistics staff and shipping carriers handle only verified deliveries, cutting return rates in half.

Technical integration

Go live in a few lines.

Our REST endpoints are built for developers. Send transactional messages or marketing campaigns through one simple, standardised structure, tuned for high-performance routing in Morocco.

Instant Sandbox Activation

Measured API Uptime 99.99%

curl -X POST https://api.envoisms.ma/v1/verify/send \
  -H "Authorization: Bearer sma_live_xxx" \
  -H "Content-Type: application/json" \
  -d '{
    "to": "+212661234567",
    "channel": "whatsapp",
    "brand": "MonApp"
  }'

POST /v1/messagessma_live_token

Frequently asked questions

Everything you need to know about E-commerce & Logistics Morocco.

How much money does a merchant save with this system?

For a merchant shipping 500 parcels per month with a 25% refusal rate, eliminating half of refused orders saves more than 2,500 to 3,500 MAD in lost delivery fees monthly, for an EnvoiSMS messaging cost of just 240 to 325 MAD (paying for itself from the very first saved parcels).

How do we connect this workflow to our Moroccan courier?

Our webhook events can trigger dispatch label creation in your courier portal the moment the buyer taps "Confirm".

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