Troubleshooting and delivery

5 articles available

My messages are not being delivered — how to diagnose

If the problem persists after these checks, open a ticket with the ID of the message concerned — see article “How to escalate to support”.

How to escalate a delivery problem to EnvoiSMS.ma support

If a first-level diagnostic does not resolve the issue, open a ticket through the Support Portal with the following information:

How to test your SMS delivery before a campaign

Before sending on a large scale, we strongly recommend testing your message.

My messages are delivered with a significant delay

Check the throughput configured on your account (visible in Settings > API > Limits) and consider requesting an increase if your campaigns regularly exceed...

Invalid numbers and rejected messages

A message can be rejected even before sending (validation on the platform side) or after attempted delivery (rejection on the operator side).