My messages are not being delivered — how to diagnose

Diagnostic steps

1. View the detailed status in Reports > History — the specific operator error code is indicated there
2. Check that the number is in the correct international format (+212...)
3. Check that your Sender ID is validated for the recipient operator concerned
4. Confirm your balance was sufficient at the time of sending
5. Test sending to your own number to isolate whether the problem is general or specific to a recipient

Common causes

• Number terminated, inactive or inbox full
• Sender ID not registered or not recognized by the recipient operator
• Content detected as spam by operator filters (sensitive keywords, too many links, excessive capital letters)
• Contact who previously sent STOP (blacklist)

If the problem persists after these checks, open a ticket with the ID of the message concerned — see article “How to escalate to support”.