Customer account management

6 articles available

Account creation and verification

Your EnvoiSMS.ma account goes through three levels of verification: Until these steps are complete, some features remain limited (capped sending volumes, g...

Forgotten password and account recovery

Contact support with proof of identity and your account information (company name, latest invoices, recent campaign IDs) so we can verify your identity and...

How to change my password

We recommend also enabling two-factor authentication (2FA) in this same section to strengthen the security of your account, especially if multiple collabor...

How to delete my EnvoiSMS.ma account

Account deletion is permanent and results in the loss of sending history, contacts and any remaining unreimbursed credit.

How to unsubscribe from marketing emails from EnvoiSMS.ma

If you no longer wish to receive our marketing communications (product news, advice, offers):

Multiple users or sub-accounts: what is possible

EnvoiSMS.ma does not currently offer team management with roles, nor sub-accounts attached to a main account. Each account has a single dashboard login and...