Automatic balance top-up by card
Automatic top-up replenishes your prepaid account balance whenever it falls below a threshold you specify. It safeguards your transactional SMS flows, 2FA OTP codes, and campaigns without requiring manual interventions.
Requirements
- A prior manual top-up by card: your account must have completed at least one successful card payment (minimum €200 / 2,200 MAD). This securely associates your payment method with your encrypted Stripe customer record.
- Self-serve activation: no support request is required. The feature can be turned on directly from your customer dashboard.
How to enable automatic top-up (step by step)
- Log in to your dashboard and open Settings > Limits & Quotas (or directly via envoisms.ma/dashboard/settings?tab=quotas).
- Locate the Automatic balance top-up card.
- Switch the toggle button to enabled.
- Select your trigger threshold: the minimum balance that triggers the automatic recharge.
- Choose your top-up amount: the amount credited on each trigger (minimum €200 / 2,200 MAD).
- Configure frequency and security cycle limit: the reset cycle and the maximum total amount that can be charged during that period.
- Click Save settings.
Available options and parameters
| Parameter | Available values | Role and specifications |
|---|---|---|
| Trigger threshold | 550 MAD (~€50), 1,100 MAD (~€100), 2,200 MAD (~€200), 5,500 MAD (~€500) | When your available balance drops below this amount, a top-up is triggered. |
| Top-up amount | 2,200 MAD (€200), 3,300 MAD (€300), 5,500 MAD (€500), 11,000 MAD (€1,000) | Amount credited per transaction (minimum floor enforced at €200). |
| Frequency (Cycle) | Daily (24h), Weekly (7d), Biweekly (14d), Monthly (30d) | Period over which cumulative auto-top-up spending is tracked. |
| Security cycle limit | 6,600 MAD (~€600), 13,200 MAD (~€1,200), 27,500 MAD (~€2,500), 55,000 MAD (~€5,000) | Maximum cumulative amount permitted within the current cycle to protect against unexpected spending surges. |
Payment security and card updates
Your card credentials are held and processed exclusively by Stripe's certified payment infrastructure. You can click Manage card in the dashboard at any time to update your card details or switch payment methods via the Stripe Customer Portal.
3D Secure (SCA) handling
If your card-issuing bank requires 3D Secure authentication for an off-session charge, your auto-recharge status changes to Action required. You receive an immediate notification email and an authentication button appears in your dashboard to complete the verification securely.
Invoices and receipts
Every successful auto-top-up instantly generates a MAD tax receipt downloadable under Billing > Top-ups, accompanied by an email confirmation.