My payment failed, what should I do?
A payment failure can have several causes:
- Insufficient funds or card limit reached
- Expired card or incorrect information
- Blocked by your bank for online transactions (3D Secure not validated)
- Temporary interruption of the payment provider
What to do
- Check your card information and try again
- Contact your bank to authorize online / 3D Secure payments
- Try another card, or request a bank transfer (credited after verification of receipt of the funds)
- If the problem persists, contact support with the exact time of attempt
No credit is debited from your account in the event of a failure — your SMS balance remains unchanged.