Refund policy

Unused SMS credits

Credits purchased and not used may be refunded upon request, provided that:

• Request must be made within 30 days of purchase
• The account has not been subject to any violation of our terms of use
• Processing fees may apply depending on the original payment method

Messages wrongly billed

If you notice a message billed when it was never delivered due to an error on our platform, open a support ticket with the ID of the message concerned — our teams check the operator logs and re-credit the amount in the event of an error confirmed on our side.

Which is not refundable

Correctly delivered messages, even if the content contained an error on your part (typo, wrong recipient), are not refundable.