Trust & Compliance

Terms and Conditions of Service - EnvoiSMS.ma

These terms define the contractual framework between EnvoiSMS.ma and its customers. By using our services, you accept these provisions regarding liability, payment, and infrastructure usage.

Dernière mise à jour : 11 September 2026

Article 1 — Purpose and acceptance

These CGV/CGU (terms and conditions of sale and of use) govern access to and use of the EnvoiSMS.ma platform ("the Service"), including the SMS API, the WhatsApp Business API and the associated dashboard, published and operated by ALLNOACROBÁTICO - CONSULTORIA DE ANÁLISE DADOS, UNIPESSOAL LDA:

•
Legal Entity: ALLNOACROBÁTICO - CONSULTORIA DE ANÁLISE DADOS, UNIPESSOAL LDA
•
Trading Brand & Platform: EnvoiSMS.ma
•
Tax ID / Registration (NIPC / NIF): 517551624
•
Registered Office: Rua do Conde de Redondo, nº 79, 1150-102 Lisboa, Portugal
•
Activity: Programmable business messaging platform (SMS, WhatsApp Business, OTP verification)
•
By creating an account or using the Service, the customer ("you") accepts these CGV/CGU without reservation.

Article 2 — Description of the Service

EnvoiSMS.ma provides a programmable messaging infrastructure allowing the sending of SMS (OTP, transactional, promotional, bulk) and WhatsApp Business messages, through local routes to the Moroccan operators (Maroc Telecom/IAM, Inwi, Orange), operated with SMS routing partners, and the official Meta API for WhatsApp.

Article 3 — Registration and customer account

•
Registration requires the provision of accurate and up-to-date information.
•
For the activation of a custom Sender ID, the customer must provide the required supporting documents (RC, ICE) in accordance with the regulations applicable to commercial communications.
•
The customer is responsible for the confidentiality of their credentials and API keys, and for any activity carried out from their account.

Article 4 — Responsibility for the content sent

•
The customer is solely responsible for the legality, the truthfulness and the compliance of the messages sent through the API, as well as for obtaining the consent of the recipients where such consent is required (commercial prospecting, marketing).
•
Strictly prohibited are: fraudulent content, disinformation, phishing/smishing messages, incitement to hatred, non-consented spam, or any content harming a third party.
•
Any breach results in the immediate suspension of the account, without notice or refund of the credits used for non-compliant purposes, and without prejudice to any legal proceedings.

Article 5 — Prices, billing, credits, subscriptions and carrier cost pass-through

•
Nature of the balance: Account top-ups constitute the purchase of monetary store of value (in Moroccan Dirhams — MAD or Euros — EUR) and not a guaranteed fixed volume of messages. The balance is debited at the active unit rate applicable at the exact time each message is submitted.
•
The Services are provided on a prepaid basis according to the rate card published on the Pricing page (https://envoisms.ma/en/pricing/) or specific terms agreed under a commercial contract.
•
Billing upon operator submission: every message (SMS or WhatsApp) is counted and billed as soon as it is transmitted and submitted to telecom operators' networks (submission / transit DLR).
•
Carrier and regulatory pass-through clause: In the event of unforeseen and unilateral termination rate increases, interconnection surcharges, or taxes imposed by third-party carriers (IAM, Inwi, Orange), by Meta Platforms, or by regulatory authorities (ANRT), EnvoiSMS.ma immediately passes through these external variations to applicable rates. Standard catalog price updates remain subject to the 30-day reasonable notice period set out in Article 13.
•
Virtual Line Subscriptions (+212): Subscriptions to virtual Moroccan lines (+212) operate on a monthly or annual basis without minimum term commitment (excluding prepaid annual plans). Customers may disable automatic renewal at any time in 1 click from their billing dashboard or by emailing support prior to renewal, with zero termination fees.
•
International destinations and foreign exchange: Routing rates for destinations outside Morocco fluctuate based on international gateway rate cards and foreign exchange rate movements.
•
Purchased monetary credits remain available on the account without expiration, unless explicitly stated otherwise in promotional offers.
•
Payments are accepted by bank card, bank transfer, or other approved automated payment methods.
•
An electronic invoice or receipt is accessible in the customer dashboard following each transaction.

Article 6 — Send billing policy and refunds

•
All payments made on EnvoiSMS.ma are final. Messaging credits (SMS, WhatsApp) that have been purchased are in no case refundable, including in the event of an unused balance or of account closure.
•
Billing of delivery attempts (DLR): In accordance with standard telecommunications practice, any message transmitted to the operator network is definitively billed. No refund is granted for undelivered or failed messages (statuses "failed", "undelivered", "expired", network rejection, inactive number or unavailable handset), the routing attempt having mobilised the operators' network infrastructure.
•
No cash refund and no bank chargeback is granted after the purchase of credits.
•
Exclusive technical refund: Only messages that could not be transmitted to the operator networks (message blocked before operator submission, or a technical incident specific to our platform that prevented the send) are the subject of an automatic re-credit of the balance.

Article 7 — Service level (SLA)

•
For standard accounts, EnvoiSMS.ma endeavours to maintain platform availability of 99.5%. This is a best-efforts objective, not a guaranteed result.
•
The final delivery of messages depends on the networks of third-party operators (IAM, Inwi, Orange, Meta/WhatsApp) and cannot be the subject of an absolute deliverability guarantee.
•
No credit, penalty or compensation is owed for any unavailability, except to customers who have signed an Enterprise contract including a usage commitment of at least 200,000 MAD per year, and only within the limits of the service level agreement (SLA) annexed to that contract (https://envoisms.ma/en/legal/sla/).

Article 8 — Intellectual property

Use of the Service confers on the customer no ownership right over the technology, the code, the trademark or the content of EnvoiSMS.ma. Any unauthorised reproduction, extraction or reuse of the infrastructure is prohibited.

Article 9 — Protection of personal data

The processing of personal data within the framework of the Service is governed by our Privacy Policy (https://envoisms.ma/en/legal/privacy/), which complies with loi 09-08 and with the requirements of the CNDP.

Article 10 — Duration and termination

•
The contract is concluded for an indefinite duration as from the creation of the account.
•
The customer may terminate their account at any time from the dashboard or by written request to [email protected].
•
Periodic Subscriptions Cancellation (Virtual Numbers +212): The customer may cancel their recurring subscription at any time via the billing console or by contacting support before each renewal date. Service access continues until the end of the paid billing period.
•
EnvoiSMS.ma may suspend or terminate an account in the event of a breach of these CGV/CGU, subject to prior notification except in case of urgency or established fraud.

Article 11 — Limitation of liability

Within the limits permitted by Moroccan law, the liability of EnvoiSMS.ma is limited to the amount of the sums actually paid by the customer over the last 12 months. EnvoiSMS.ma may not be held liable for indirect damages, loss of business or loss of data resulting from the use of the Service or from the unavailability of third-party networks.

Article 12 — Applicable law and jurisdiction

These CGV/CGU are subject to Moroccan law. Any dispute relating to their interpretation or their performance falls within the exclusive jurisdiction of the courts of Casablanca, failing prior amicable resolution.

Article 13 — Amendment of the CGV/CGU and price revisions

EnvoiSMS.ma reserves the right to amend these terms and its standard rate cards at any time. Customers will be informed of any substantial modification by email or by notification in the dashboard with reasonable notice before it takes effect. If the customer disagrees with the new prices or conditions, they may use their remaining balance or request the closure of their account without penalty.