Support portal and ticket management

Our help center centralizes all documentation (guides, FAQ, API reference) and allows you to open a ticket when you need personalized assistance.

How to contact support

• Support Portal: Open a ticket describing your issue (attach a message ID or screenshot if possible)
• E-mail: [email protected]
• Live chat: available from your dashboard during business hours
• Priority API/Enterprise Support: available for high-volume accounts, with a dedicated response SLA

What to specify in a ticket?

For faster processing, always indicate:

• Account ID or associated email
• The relevant message or campaign ID
• The recipient operator (IAM, Inwi, Orange) if known
• The date and approximate time of the incident
• A screenshot of the logs if available

Response times

Standard tickets are processed within 24 business hours. Critical incidents affecting the sending of OTP messages in production are prioritized.