Support portal and ticket management

Our help center centralizes all documentation (guides, FAQ, API reference) and allows you to open a ticket when you need personalized assistance.

How to contact support

• Support Portal: from the Support section of your dashboard, open a ticket describing your issue (include a message ID if possible)
• E-mail: [email protected]
• WhatsApp: +212 708 789 095 — human support in French, Arabic and Darija during business hours; automated WhatsApp assistant 24/7
• Enterprise accounts: the support terms of a signed Enterprise contract are set by that contract

What to specify in a ticket?

For faster processing, always indicate:

• Account ID or associated email
• The relevant message or campaign ID
• The recipient operator (IAM, Inwi, Orange) if known
• The date and approximate time of the incident
• A screenshot of the logs if available

Response times

Tickets are handled by our team during business hours. Critical incidents affecting the sending of OTP messages in production are prioritized.