Webhooks and delivery status callbacks (DLR)

Webhooks allow you to receive real-time status updates for your messages, without having to poll the API.

Configuration

In Settings > API > Webhooks, enter the URL of your endpoint that will receive POST notifications.

Types of callbacks available

• Outgoing sending status: acknowledgment of receipt (delivered, failed, expired) for each message sent
• Incoming message: SMS or WhatsApp responses received from your recipients
• Callback STOP: notification when a contact unsubscribes

Example of payload received```json

{

"event": "message.delivered",

"message_id": "msg_8f2a1c",

"to": "+212661234567",

"operator": "IAM",

"status": "delivered",

"timestamp": "2026-07-02T14:32:10Z"

}