Customer Support & Omnichannel Messaging

Shared Inbox & AI Support: Modernize customer care in Morocco.

Stop passing a single office smartphone around. Empower your entire support and sales team with a centralized workspace connected to your official WhatsApp Business number.

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Strategic Pillars

Built to deliver performance.

Simultaneous Multi-Agent Collaboration

Multiple agents handle incoming chats from their desktop browsers at the same time. Assign conversations, add private internal notes, and track ticket status.

24/7 AI Chatbot in Moroccan Darija and French

Our AI assistant answers FAQs immediately during evenings and weekends, qualifying inquiries before routing to the right specialist during business hours.

Canned Responses and Quick Productivity Shortcuts

Speed up resolution times with templated quick replies, interactive button messages, and comprehensive customer conversation histories.

CNDP Compliance and Full Audit Trails

Secure central storage and full data audit trails in compliance with Moroccan data privacy law 09-08.

Technical integration

Go live in a few lines.

Our REST endpoints are built for developers. Send transactional messages or marketing campaigns through one simple, standardised structure, tuned for high-performance routing in Morocco.

Instant Sandbox Activation

Measured API Uptime 99.99%

curl -X POST https://api.envoisms.ma/v1/verify/send \
  -H "Authorization: Bearer sma_live_xxx" \
  -H "Content-Type: application/json" \
  -d '{
    "to": "+212661234567",
    "channel": "whatsapp",
    "brand": "MonApp"
  }'

POST /v1/messagessma_live_token

Frequently asked questions

Everything you need to know about Customer Support & Omnichannel Messaging.

How many agents can be active at the same time?

Unlimited agents can collaborate simultaneously with individual credentials and granular permission roles.

Can human agents override the AI bot at any time?

Yes, human agents can pause the bot and take over the live conversation with a single click.

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