Complete guide to WhatsApp Flows: build frictionless in-chat forms to verify Cash on Delivery orders, delivery slots, and customer details in Morocco.
WhatsApp Flows are rich, native micro-applications that open directly inside the WhatsApp conversation window. They provide smooth form inputs, date/time selectors, dropdowns, and validation without redirecting users to an external website.
With over 80% of Moroccan e-commerce relying on Cash on Delivery, verifying customer intent and precise delivery windows is crucial. Automated WhatsApp Flows decrease delivery failure rates by up to 35%.
When a customer submits a Flow, EnvoiSMS.ma automatically parses the nfm_reply payload and dispatches the message.flow_response event to your CRM or fulfillment platform.
Under 4 seconds for OTP codes via direct routes.
WhatsApp Business API at 0.45 MAD per message.
Hosting compliant with Moroccan data protection regulations.
